FAQS

What are your prints printed on?

All our prints are professionally printed using commercial printers.  8" x 10" and A3 prints are generally printed on 250gsm silk coated card stock. A2 and A1 prints are printed on 180gsm specialty poster stock. 

How will my prints arrive?

A3, A2 and A1 prints (when purchased unframed) are generally shipped in protective mailing tubes, using Australia Post’s eParcel service. Signature is required on delivery, unless otherwise requested.

8" x 10" and A5 prints are flat-packed in protective mailers. 

All frames are wrapped and packed with protective mdf boards in custom made boxes.

What is your despatch time?

Despatch times for unframed prints are generally as follows:

  • A3 prints will be despatched within 1-3 business days of your order being placed
  • 8" x 10" prints will be despatched within 1-3 business days of your order being placed 
  • A2 prints are printed to order and will be despatched within 3-5 business days of your order being placed
  • A1 prints are printed to order and will be despatched within 3-5 business days of your order being placed

Prints and paper artworks are custom made and framed to order. Please therefore allow for despatch times as follows:

  • A3 framed prints – please allow up to 5 working days
  • A2 framed prints – please allow up to 12 working days
  • A1 framed prints -  please allow up to 12 working days
  • Paper artwork frames - please allow up to 10 workings days
How long will it take for my prints to arrive?

Delivery times will vary (depending on your location) once your order has been despatched.  Smaller prints and items are generally sent using Australia Post's letter service. Larger prints (A3 and above) and frames are sent using Australia Post eParcel.  Signature is required on delivery, unless otherwise requested.

How much is delivery?

We offer free delivery within Australia on all orders.

I need my print urgently, is Express Post available?

An express post option is available at checkout for an additional cost. We will prioritise despatch of express post orders. However, if your order is super urgent and required within a few days, please call or email us to confirm that we have the correct prints / frame sizes in stock for you.

Where are your prints made?

Our prints are proudly designed and printed in Australia.

Where are your frames made?

Our frames are specially handcrafted for us, by our Melbourne-based framer.

How are your frames different from the ones I can buy at the shops?

Some cheaper frames purchased from discount stores, whilst a great alternative, may be made from MDF (wood composite).  MDF frames can wear and loosen with age and exposure to moisture. Conversely, our frames are made from solid timber, which does not warp with age and therefore provide more lasting value over the longer term.

Can you customise a print or paper artwork for me?

Yes! We design all our prints in-house and work very closely with our commercial printer, so have the flexibility to customise our prints for you. We also create all our paper artworks in-house and are more than happy to customise a design for you.

Can you custom design a print or paper artwork for me?

Yes! We love working on new designs and some of our best work is inspired by you!

Is your website secure?

All our transactions (including credit and debit card payments) are processed via PayPal or Afterpay.  We do not retain any customer credit or debit card information.